Privacy Policy | MedAi Digital Partners LLC

1. Introduction

This Privacy Policy explains how MedAi Digital Partners LLC (“MedAi”, “we”, “us”, “our”) collects, uses, stores and protects personal data when you visit our website, use our digital and AI services, contact us, or interact with our content.

MedAi Digital Partners LLC is registered in Kosovo and operates in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

2. Data Controller

The data controller responsible for your personal data is:

MedAi Digital Partners LLC
Ferizaj, Kosovo
Email: info@medai.llc
Phone: +383 30 200 100

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1. Data you provide directly

Contact details (name, email address, phone number, company name).
Messages and information sent via contact forms or email.
Project-related information you share with us (e.g. business needs, requirements).
Newsletter subscription information (email and communication preferences).

3.2. Data collected automatically

When you visit our website, certain data is collected automatically for technical and analytical purposes:

IP address and approximate location (country/region).
Device information (browser type, operating system, device type).
Usage data (pages visited, time spent, clicks, referring pages).
Cookie identifiers and similar tracking technologies, where applicable.

3.3. Data from third parties

In some cases, we may receive data from trusted partners, such as analytics providers, advertising platforms, or business partners, in order to better understand traffic and improve our services.

4. Legal Bases for Processing

We process personal data on the following legal bases under GDPR (where applicable):

Contract performance – to provide our services, answer requests or prepare offers.
Legitimate interests – to maintain and improve our website, prevent abuse, and manage our business.
Consent – for certain cookies, newsletter subscriptions, and optional marketing communications.
Legal obligations – to comply with accounting, tax or regulatory requirements.

5. How We Use Personal Data

We use personal data for the following purposes:

To respond to your inquiries and provide customer support.
To evaluate and prepare project proposals, offers and cooperation opportunities.
To deliver and operate digital and AI-based solutions for clients.
To send newsletters, updates and marketing communications (where permitted).
To analyze website usage and improve our content, design and performance.
To maintain the security and integrity of our systems and infrastructure.
To comply with legal and regulatory obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, analyze website traffic and improve user experience. Some cookies are technically necessary, while others are used for analytics or marketing.

Depending on your location, you may see a cookie banner or settings panel that allows you to accept or decline certain categories of cookies. You can also change your browser settings to block or delete cookies, although this may affect some website features.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third parties only when necessary and with appropriate safeguards, including:

Hosting providers and infrastructure partners.
Email and communication service providers.
Analytics and performance monitoring tools.
Professional advisors (e.g. legal, accounting) where required.
Authorities or regulators, if we are legally obliged to do so.

All third-party providers are required to process personal data only on our instructions and in compliance with applicable data protection laws.

8. International Data Transfers

As a Kosovo-based company working with clients and partners internationally, data may be transferred outside your country of residence. Where required, we implement appropriate safeguards such as contractual clauses and security measures to protect your data.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law. Retention periods depend on the type of data and the context in which it was collected, for example:

Contact and inquiry data: as long as needed to respond and maintain business records.
Contract and project data: for the duration of the cooperation and relevant legal retention periods.
Newsletter data: until you unsubscribe or withdraw consent.
Technical logs and analytics: for a limited period required for security and analysis.

10. Security Measures

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse or alteration. This includes access controls, secure hosting environments, encryption where appropriate, and internal procedures for data handling.

11. Your Rights (GDPR & Applicable Laws)

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access – to obtain information about personal data we hold about you.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data where legally possible.
Right to restriction of processing – to limit how we use your data in certain cases.
Right to data portability – to receive your data in a structured, machine-readable format.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on your consent.

To exercise your rights, please contact us at info@medai.llc. We may need to verify your identity before fulfilling certain requests.

You also have the right to lodge a complaint with a competent data protection authority, in particular in the EU/EEA country where you live or where you believe a violation has occurred.

12. Children’s Data

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can delete such information.

13. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal data.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or other operational reasons. The updated version will be published on this page with a new “Last updated” date.

15. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: